Oktana YouTube: Embed & Share Videos in Salesforce

If a picture is worth a thousand words, a video is worth a million. That’s why we are proud to announce Oktana YouTube, our newest Lightning Web Component for Salesforce

Videos can be a strategic ally when it comes to communicating complex and important messages. Think about training the team on that new app you just purchased to increase sales productivity or that anniversary message from the CEO that cheers everyone up. Both are messages that need to be understood clearly and that have a greater impact when they feel more personal. Oktana YouTube makes your life easier by creating a place in your Salesforce org to embed and share YouTube videos to communicate with your team. 

Oktana YouTube

No code needed: Oktana YouTube is all about simplicity

Oktana Youtube is based on the Lightning Web Component technology. It is easy for Salesforce admins to install it from the AppExchange and to enable it on any Salesforce page. Drag and drop the component and you will be all set.

Alexis Mamani – Developer @Oktana Peru

Simplicity is at the core of Lightning Web Components and Oktana YouTube is no exception. Installing it from the AppExchange takes three (3!) clicks. Once the component is installed, you just enable it on the Salesforce page of your preference. The Lightning App Builder makes this easy for you. Drag the component and drop it wherever you prefer. As you can see, no coding skills are required to add Oktana YouTube to your org.

Admins have full control

As an admin, you get to decide whether to embed a corporate video for all of your users, or let them decide what to watch according to their needs. That’s up to you. If you need them to watch a specific video (let’s say a tutorial, a demo, or a message from the team lead), paste the YouTube ID in and you are all set. If you prefer them to be able to search, just leave the YouTube ID blank.

Oktana YouTube means flexible layout

As you create a new page in Salesforce, you also decide where to place your components. We recommend the upper right corner as the best spot, but you can move it according to your needs. Oktana YouTube also allows you to adjust the title and the height to fit your expectations. Good enough? You get the same flexibility in desktop and mobile. It doesn’t matter where you are, you can always watch your embedded videos. 

Oktana YouTube

Search videos

As Salesforce admin, you can allow your users to search YouTube videos from within your org. How does this work? Exactly as YouTube does. Enter keywords and the Lightning Web Component will retrieve related videos. Every user has their own viewing history stored, making it easier to locate previously watched videos. And you can always clear your search history with a simple click. 

Oktana YouTube is useful for everyone because it provides YouTube functionality in an intuitive way. If the admin allows it, users can visualize, share, and search any video they need. Anyone can use Oktana YouTube with other components in the same panel/screen. This way, users can access important videos without leaving Salesforce. 

Juan Chacón – QA Analyst @ Oktana Peru

All of this functionality makes Oktana YouTube a useful component you should definitely try. We leverage the YouTube API to embed and share tutorials, demos, or any other important message to your team right in your org. 

Install Oktana YouTube and give yourself another channel for your internal communication strategy. At Oktana, we care about your efficiency and experience in Salesforce, so if you think this is a good match for your company, install the Oktana YouTube Lightning Web Component for free from the AppExchange.

We create Salesforce products, check them out.

Oktana YouTube

Five tips to make feedback your ally at work

Feedback is something people are often afraid of because it tends to only expose weak points that may make you feel intimidated and vulnerable. However, that’s a very old-fashioned point of view. Effective feedback is not only about providing a list of things that are wrong. Constructive and empathetic feedback brings new perspectives and a positive intent to highlight proven skills.  “What Good Feedback Really Looks Like” on the Harvard Business Review says: 

“Feedback — both positive and negative — is essential to helping managers enhance their best qualities and address their worst so they can excel at leading.”

Craig Chappelow and Cindy McCauley

We consider feedback to be a huge source of knowledge and an opportunity to improve. If you are having trouble giving or receiving feedback, here are 5 valuable recommendations we apply at Oktana

1. Consider feedback at every stage. 

Whether you are a senior manager or just beginning your career, requesting feedback should be always part of your planning. Why? Sometimes you are so in love with your projects that you tend to believe everything is going well. So you keep working with that perspective and when you finally realize something is wrong it’s usually too late or too expensive to fix it. You can be sure you are moving in the right direction by asking your teammates, boss, or partner for their perspectives on your progress. We do it all the time and trust us, the results are great. Plus, it creates a sense of ownership for the whole team. 

“Feedback is so important when we execute every single task. It measures the quality of your work. Besides, it helps me identify possible mistakes and improvements that will enhance our project.”

Zayli RodrÍguez, QA Analyst at Oktana Uruguay

2. Distinguish what is worth your attention 

Ok, let’s say you are following our previous recommendation and you are considering feedback as your projects progress. You are excited because your co-workers are giving you cool new inputs. Congratulations. That’s awesome! But what happens when you start noticing that some of the feedback you’re getting contradicts other feedback you’ve received? We know, it’s challenging. Everyone is bringing their own perspective to it and they aren’t always going to agree. You know yourself and your projects. That means you have the job of figuring out which feedback is the most relevant. Just make sure you’re not letting your bias guide which feedback you’re listening to.

3. Be truly positive

We love it when people are positive and enthusiastic, but if you lose your sense of reality it may not be easy to deliver value. When you are required to provide feedback for a project or a teammate, you have a huge chance in your hands to help them perform better. Don’t miss that opportunity by hiding your real thoughts because you’re afraid of a misunderstanding or you’re just trying to be polite. This is what constructive feedback is all about. Find the best way to convey your ideas in a way your partner truly feels that you actually want to improve things. Use your voice, regulate your tone, and use any resource you have so you help others focus on the solution, not the weakness. 

4. Actively listen to every client.

And by the client, we are not exclusively talking about your customers. We are also talking about internal co-workers. When you create a solution, you think about your final users, don’t you? So whatever you are doing, you make sure it makes sense for them. But you also collaborate with other teams within the company. Wouldn’t it be efficient to have a good idea of what they think of your project and your performance? Indeed, it is!  At Oktana, we use Tok, the leading Chatter real-time messaging app, for staying always connected. We use channels to collaborate but when we need to get feedback, we know private conversations are the best place to do it. Activate every approach you have to get the feedback you need. Bruno Venturini, tells us how Tok helps him collaborate: 

“Tok allows us to communicate in an intuitive way with your team or co-workers. Besides, it’s also relevant for sharing ideas between developers and QAs to make our projects improve”

Bruno Venturini, Developer at Oktana Uruguay

5. Encourage others to give feedback

Create the conditions for an environment where feedback becomes one of the engines that drives excellence. Most visionary companies, either multinationals or startups, track feedback consistently. If you are part of one, get onboard and treasure that asset. If you feel your company doesn’t understand the value of constructive feedback, teach by example. Create simple spaces where people feel their opinion is taken into account. It doesn’t have to be sophisticated. Chats or phone calls also work. As soon as your co-workers notice you are performing better, they will want to copy your strategy and it will be easier for you to give/request feedback. 

So, these are our recommendations for any employee to make feedback their ally. We live it every day at Oktana, even more during the new environment this pandemic has brought (we have previously written an article about Communication and Remote Work that you may also want to read). Apply them in your daily routine and you will notice the difference in your performance. Also, If you want to see Salesforce’s approach, we encourage you to read the modules about the Culture of feedback and the importance of One-on-one Meetings. Have a good one! 

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