Corporate Social Responsibility

Diversity & labor practices

With locations across Latin America and the U.S., we have made a global commitment to Equal Opportunity Employment with standardized definitions of role and seniority. We evaluate all employees and potential candidates based on merit, competence, and qualifications – without regard to race, color, religion, sex (including pregnancy, gender expression, gender identity, and sexual orientation), national origin, age, disability, political viewpoint, or genetic information.

 

Our team, 95% based in Latin America, represents the diversity of the Americas. In expanding our delivery team into the U.S. in 2020, we chose to continue our mission to bring economic opportunity to growing communities and invested in building a team in Appalachia, a region that has faced significant job loss and emigration. We have since integrated 40 developers in West Virginia into the Salesforce ecosystem.

 

We are actively working to increase the representation of women in our technical team from 18% in 2021, up to 24% in 2024. We make a conscious effort to recruit a diverse team, by partnering with local universities and organizations.

 

As a Salesforce partner, we are also members of the Salesforce Talent Alliance

24%
of team members are women

31%

of women technologists are senior team members

38%

of senior team members are women

18%

of technical team  are women

“ Corporate social responsibility is core to maintaining the social license to operate any business. At Oktana, we are committed to a sustainable future and to improving the social, economic and environmental well-being of our team and the global community we share. ”

– Julia Barrett, General Manager

Annual impact: single-use plastic discontinuation

130,500

Pieces of plastic cutlery avoided

261,000

Pieces of plastic cups avoided

2,086

Plastic bottles less in landfills

209

Plastic bottles less in the ocean

12,365,400

GMS in CO2 emission saved

In 2019, Oktana committed to responsible consumption with a disruptive model to eliminate single-use plastic across our seven offices, achieving an annual CO2 reduction of 12,365,400 kg. 

 

We now provide ceramic mugs, plates, and drinking glasses, significantly reducing plastic waste. According to CDC data, the average U.S. citizen drinks over four cups of water daily. Our impact, based on this data, is illustrated in the graphic to the right.

 

Our two-phase process for the elimination of plastic water bottles started in Uruguay, where we replaced plastic bottles with refillable glass jugs. In the second phase, we implemented filtered water in refillable containers across all offices. In West Virginia, we partnered with LeSage Natural to provide water, supporting a nonprofit that employs the disabled.

 

Before going remote, we eliminated 75,000 pieces of plastic waste yearly across all offices by gradually removing individually wrapped snacks. As of May 2020, our team no longer consumes single-use plastic-wrapped snacks. Although our team now works remotely, we continue to uphold this practice in our offices during in-person gatherings.

GHG emissions reduction target

As a remote-first company, we estimate that our average team member consumes approximately 667.56 kgCO2e annually while providing services. In 2024, we aim to accurately measure energy use across all offices to set a benchmark and target a 20% reduction in GHG emissions by 2030.

Environmental conservation

In 2020, our company received a sustainability rating from Ecovadis, showcasing our dedication to sustainable practices. We have remained committed to this rating and have also aligned our efforts with three United Nations Sustainable Development Goals (SDGs):

 

  • Gender Equality
  • Decent Work & Economic Growth
  • Responsible Consumption & Production

 

We were proud to join 1t.org and commit to pledge to plant 5,000 trees with One Tree Planted by the end of 2030, with the help of our customers and employees. 

 

The objective will be to support forestry projects in the communities we’re in Latin America, which include rebuilding forests and restoring land so the benefits of healthy tropical forests can be felt worldwide.

Volunteering

At Oktana, we are committed to Pledge 1%, an initiative co-founded by Salesforce that encourages giving back to local communities. 

 

We have supported nonprofit organizations by building full apps and implementing custom communities. In 2020, we were accepted into the Salesforce.org Partner Program, which helps nonprofits integrate Salesforce products.

 

Across our offices, our team members have committed to multiple causes, such as teaching children how to code, fostering dogs to prevent euthanization, creating 3D PPE masks for hospitals, supporting micro-entrepreneurs, and promoting the benefits of a balanced, plant-based diet.

 

To learn more about our unique volunteer opportunities, visit our Beyond the Office blog series on volunteering. We are proud to have such dedicated and compassionate team members!

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