Salesforce World Tour New York City was December 13th and it was a fantastic experience for our team. It was a truly inspiring show and we’ll definitely be reflecting back on everything we learned for quite some time.
The keynote this year by Salesforce CMO Stephanie Buscemi was fascinating. She presented a vision of what Salesforce can do to help change the world that left us proud of the small part we’ve played in this process. Undoubtedly, Salesforce has a very strong vision for the future and the positive impact we can all have on the world but the keynote also gave us some great insights about the new tools coming to Salesforce that will make our clients happy too.
Salesforce Customer 360 was one of the star attractions of the keynote and Stephanie offered a number of different examples of what we’ll be able to do with it in the near future. They highlighted a number of different use cases for how Customer 360 allows Salesforce users to gather all essential data about customers in one place to make sure they’re taken care of at all times. What made us the most excited though was the awesome Einstein Voice demo by Sarah Aerni. As we’ve discussed in the past, we’ve had a hand in some work on Einstein Voice and it’s really exciting to see all that work coming together into something really powerful. The demo was a great example of Einstein Voice’s potential for Salesforce users and being able to ask Salesforce for important data and easily update client notes in the field all with your voice could be a real game-changer for a lot of users.
As mentioned earlier Salesforce Customer 360 was one of the star attractions of the show and nowhere was that more evident than on the expo floor. Customer 360 was the centerpiece booth that everything else revolved around. The expo hall had a magnetic energy that made us all the more eager to see what everyone else was working on. Our team had a great time meeting people and even managed to find a new friend to bring home, Cloudy the Goat.
We were also fortunate enough to make it to a few sessions during the show. It was great to hear our friends and partners at Copado discuss their product and how it can help developers with release management. We’ll be working much more with Copado next year so stay tuned to find out more here on our blog soon. We also got to see an extended session discussing the strengths of Einstein Voice and what it can do for Salesforce users.
Our day at Salesforce World Tour New York was fantastic and left the whole team feeling energized and excited about everything we’re working on heading into 2019. In a lot of ways, it was the perfect way to cap off the year. We got to see tons of friends and colleagues one last time before the end of the year, learned about some new products that we can look forward to, and reflected on everything that we accomplished over the past year. We were thrilled to be there and already planning for a number of events next year.