If you work in a large organization or collaborate with multiple teams within your department, then you know how important it is to make sure everyone is on the same page with communication. Not just dialogue, but all methods of effective and most importantly, efficient communication.
As technology has become increasingly innovative, we’re always finding better ways to manage the mutual response. Phone calls can get annoying, it’s hard sometimes to track down the person you want to speak to in person, emails take too much time with finding the person’s email and then adding a title and then writing your message….and then, you have chat.
Chat is the best way to send a quick message and it’s not time-consuming nor complicated. There are tons of chat apps you can use, but our chat app, Tok, is probably one of the best and currently, it’s the only instant messaging client that runs on Salesforce for free!
Oktana’s Tok team created an app that we began using at our company a few months ago.
Not only has the app improved internal communication for us, but it has created a work environment where we’re able to have more time on building quality work, rather than letting miscommunication take over our day.
From our experience of creating it and now using it, here are a few ways Tok can also help your business communication:
Group Messaging Features
With general chat applications such as iMessage, Skype, Facebook Messenger, etc., you can send messages to people quickly. The issue with this is there are too many mediums of chatting and sometimes, it can get difficult backtracking and remembering which method you used to reach colleagues. With Tok, your entire organization is in one place and if you need to reach out to more than one person, you can quickly set up a group message. No more searching for a colleague’s email or Facebook name!
Tok’s Built-In TokBot
To make things more efficient for you, our team has built a new TokBot within the app itself. Just send a message to TokBot and he’ll grab stored messages that you’re looking for, help you make a group chat quickly, and even set up a poll for others to vote on such as where to eat for lunch for the day! When it’s crunch time, TokBot can ease some of the stress and he’s always there to help you 24/7.
Picture yourself during your lunch hour eating a salad at the nearby cafe. You have your phone on you just in case your boss calls, but the reality is he decides to message you on your chat app, instead. Unfortunately, you won’t see this message on your until you return from your lunch, and who knows, at that point, he may not even need you anymore. With Tok, we’ve set up a desktop version, a mobile version, and a browser interface! It’s all about keeping you connected, no matter where you are and with so many different ways you can access Tok, you’ll never miss an important deadline or reminder.
Salesforce Shield Protection
Another concern that came up when using the app was privacy and security for messages. There may be times when you have to give confidential info to a supervisor or a colleague and by texting them the info or sending it through Gchat, the risk of that information getting hacked is SUPER HIGH. With Tok’s browser interface, the app is set up inside Salesforce, so there’s an extra layer of security with Salesforce Shield.
To bring it all together, the value that Tok can bring to your workplace would maximize your time with work and get business taken care of. Time is of the essence so if there’s an option out there that can give you some more of your time back, why not take advantage??
See how your company’s communication gets better! Let us know of any thoughts or ways the app helped you and if you have any suggestions, we’re open to ideas since we’re constantly updating Tok with cooler features!