From Fragmented API Access to a Connected Developer Ecosystem
❌ Before: Limited OoB developer portals made it difficult to engage credit union developers and manage API access at scale.
✅ After: A fully branded, integrated API developer community powered by MuleSoft Anypoint and Salesforce Experience Cloud.
💡 Result: Better developer engagement, streamlined access management, and a scalable foundation for premium API growth.
How Oktana Did It
Picture being a developer at a credit union, trying to access APIs that power payments, ATM services, or digital security—only to find a generic portal with limited functionality, rigid access controls, and little visibility into applications or usage.
For organizations operating at a national scale, developer experience is no longer optional. In financial services, APIs are critical products, and the way developers discover, access, and manage them directly impacts adoption and innovation.
To support the launch of new premium APIs and strengthen engagement with its member credit unions, a nationwide financial services network partnered with Oktana to redesign its API developer experience using MuleSoft Anypoint Platform and Salesforce Experience Cloud.
The Challenge: Scaling API Adoption Across a Nationwide Network
The organization supports hundreds of credit unions across the United States, providing services such as ATM access, digital payments, and security solutions. While MuleSoft Anypoint was already in place, the existing developer portals lacked the flexibility and user experience needed to support a growing API ecosystem.
Key challenges included:
- Limited customization and branding of the developer portal
- Inefficient access and application ownership management
- Manual or fragmented user provisioning processes
- Difficulty supporting non-Salesforce users in a seamless way
- The need to scale API adoption without increasing operational overhead
The Solution: A Custom API Community Built on MuleSoft Anypoint
Oktana designed and delivered a fully customized API developer community leveraging MuleSoft Anypoint API Community Manager and Salesforce Experience Cloud, transforming APIs into a true self-service product offering.
- Branded Developer Experience with Full UI Flexibility
The community was built with complete control over UI and branding, combined with deep Salesforce CMS integration. This allowed the organization to deliver a consistent, polished experience aligned with its digital ecosystem.
- Streamlined Access Management with MuleSoft & SSO
To simplify onboarding and security, Oktana implemented Ping SSO with custom just-in-time user provisioning. Developers gain secure access without friction, while maintaining enterprise-grade identity controls.
- Custom Application Ownership & Access Flows
Using Lightning components integrated with MuleSoft APIs, Oktana implemented a fully customized access request and application ownership flow—giving teams clear visibility and control over who can access what.
- Dynamic SDK & Artifact Distribution
The solution supports on-demand SDK generation and API artifact downloads through direct MuleSoft API calls, enabling developers to quickly integrate APIs into their applications without manual steps.
- Support for Non-Salesforce Users
A dedicated community experience was created for external users, allowing them to create and manage cases, submit online forms, and access analytics—without requiring Salesforce licenses.
Results: A Modern, Scalable API Developer Platform
The MuleSoft-powered solution delivered clear business and technical value:
- A fully branded, scalable API developer community
- Improved developer engagement and self-service capabilities
- Simplified access management and application ownership
- Faster onboarding for internal and external developers
- A future-ready foundation to support premium API growth
By extending MuleSoft Anypoint with Salesforce Experience Cloud, Oktana helped turn APIs into a strategic product—backed by a developer experience built to scale.
Why Oktana
Delivering successful API platforms requires more than integration expertise, it demands a deep understanding of ecosystems, users, and long-term growth.
- Trusted, long-term partnerships: Oktana works as an extension of its clients’ teams, providing continuity and strategic guidance beyond initial delivery.
- Top-tier Salesforce & MuleSoft expertise: As a long-standing Summit-level partner, we bring proven platform knowledge and best practices from day one.
- Focused, boutique delivery: Our teams combine technical depth with UX and integration expertise, delivering tailored solutions without unnecessary complexity.
By leveraging MuleSoft Anypoint, Salesforce Experience Cloud, and a user-first design approach, Oktana helps financial services organizations build API ecosystems that drive adoption, innovation, and scale.
Looking to transform your APIs into a powerful developer platform? We can help you.