So Long Chatter Messenger, Hello Tok

Earlier this year, Salesforce officially retired its enterprise collaboration platform, Chatter Messenger, which since its incarnation has helped to enhance collaboration and productivity amongst Salesforce users. The most attractive feature of Chatter Messenger was the ability to communicate within Salesforce which made it simpler to interact with colleagues without leaving the Salesforce platform. If you’re an active Salesforce user, you know that Salesforce’s Chatter Messenger definitely streamlined initiatives throughout the daily workflow. This enabled users to follow groups, objects, tasks, and other criteria as well as directly message colleagues to keep current with business initiatives.

Chatter Messenger

Consequentially, the retirement of Chatter Messenger has broadened the landscape for enterprise collaboration and productivity. After Salesforce announced that they’d be retiring the chat applications, we imagined many users might be wondering; are there any products on the market that could continue the legacy? The answer is yes! Our product, Tok, has elevated Chatter Messenger capabilities to provide rapid real-time communication between users so they can stay productive and keep current with all of their tasks on Salesforce.

Tok

Tok is the ultimate collaboration tool to bridge the communication gap between colleagues and on the Salesforce platform. It provides users with an easy-to-use messenger interface for desktops, laptops, tablets, and phones. In addition, users don’t even need to log into their Org to communicate with their colleagues. Users can simply download the Tok desktop version, sign in directly from their desktop to chat with their coworkers, and share pertinent documents and information with each other. Team members can also send cool and customized messages by adding attachments or files like images, GIFs, videos, and much more.

Tok is also super intuitive where users can drag and drop items from their desktop directly into the platform for simple sharing amongst colleagues and perhaps the best feature about Tok is its ability to store conversations onto Salesforce as well as create leads, opportunities, tasks etc. The TokBot also automates commands to create polls and surveys and share them in Groups on the Tok interface.

If you’re on the search for a collaboration product to continue where Chatter Messenger left off, look no further! Tok is blazing a new trail for team members who want to stay connected and integrated with all of their tasks on the Salesforce platform.

 

Tok 30 day trial

Tok is Rising on the Chatter Horizon

Enterprise collaboration is one of the major catalysts in building a successful workplace environment; one where employees are engaged, where they’re meeting KPIs and where they’re achieving consistent success towards their business goals. Constant connectivity enables team members to break down the barriers between departments and location so they can seamlessly collaborate on projects. As in most industries, Salesforce decided to jump on board with their very own instant messaging product, Chatter.

Salesforce Chatter is an enterprise collaboration platform which is used as a company intranet or employee directory. It became a popular option for Salesforce users because it is heavily integrated with all of Salesforce’s clouds, objects, and features. Using Chatter, employees can tag, follow and share cases, opportunities, leads and much more to constantly keep updated on their tasks in real time.

What if we told you there was a way to make Chatter even more functional than ever? Well, we’ve got just the thing to enhance your experience; our product, Tok!

 

Tok Interface

Tok completely elevates Chatter to the next level by enabling users to maximize Chatter capabilities with an easy-to-use messenger application that includes interfaces for desktops, laptops, tablets and phones. What’s even more awesome about Tok is that users don’t even need to log into their Org to communicate with their colleagues.

“Finally, someone is making Chatter do what it always should’ve done!!! From the first day, I started using salesforce over 6 years ago I always felt that Chatter could and should be so much more. Everyone I know has to find another company-wide instant messaging platform because Chatter is so inept as a real-time communication platform. “ -Michael Irving, Business Development Specialist, InTech Together, Inc.

What else? Team members can send cool and customized messages by adding attachments or files like images, GIFs, videos and much more. Tok is also super intuitive where users can drag and drop items from their desktop directly into the platform for simple sharing amongst colleagues.

We certainly can’t forget about one of the coolest features of Tok; the TokBot! The TokBot automates commands on Tok as well as on the Salesforce platform. In Tok, you can create polls and surveys and share them in Groups on the Tok interface. Also from within Tok, you can list views, create new contacts, leads, opportunities and much more. Since Tok is fully integrated with Salesforce, all of this info will automatically be stored in your Salesforce Org.

TokBot

Enterprise collaboration is a tool that will never go unnoticed because of the impact it has on team member engagement, and that’s why Chatter has stood the test of time on the Salesforce platform. But if you want to seriously extend your Chatter capabilities, and on a killer UI, Tok is the solution for you!

Tok 30 day trial

How Our New App, Tok, Can Improve Business Communication

If you work in a large organization or collaborate with multiple teams within your department, then you know how important it is to make sure everyone is on the same page with communication. Not just dialogue, but all methods of effective and most importantly, efficient communication.

As technology has become increasingly innovative, we’re always finding better ways to manage the mutual response. Phone calls can get annoying, it’s hard sometimes to track down the person you want to speak to in person, emails take too much time with finding the person’s email and then adding a title and then writing your message….and then, you have chat.

Chat is the best way to send a quick message and it’s not time-consuming nor complicated. There are tons of chat apps you can use, but our chat app, Tok, is probably one of the best and currently, it’s the only instant messaging client that runs on Salesforce for free!

Oktana’s Tok team created an app that we began using at our company a few months ago.

Not only has the app improved internal communication for us, but it has created a work environment where we’re able to have more time on building quality work, rather than letting miscommunication take over our day.

From our experience of creating it and now using it, here are a few ways Tok can also help your business communication:

Group Messaging Features

With general chat applications such as iMessage, Skype, Facebook Messenger, etc., you can send messages to people quickly. The issue with this is there are too many mediums of chatting and sometimes, it can get difficult backtracking and remembering which method you used to reach colleagues. With Tok, your entire organization is in one place and if you need to reach out to more than one person, you can quickly set up a group message. No more searching for a colleague’s email or Facebook name!

Tok’s Built-In TokBot

To make things more efficient for you, our team has built a new TokBot within the app itself. Just send a message to TokBot and he’ll grab stored messages that you’re looking for, help you make a group chat quickly, and even set up a poll for others to vote on such as where to eat for lunch for the day! When it’s crunch time, TokBot can ease some of the stress and he’s always there to help you 24/7.

Mobile/Desktop/Browser Interface

Picture yourself during your lunch hour eating a salad at the nearby cafe. You have your phone on you just in case your boss calls, but the reality is he decides to message you on your chat app, instead. Unfortunately, you won’t see this message on your until you return from your lunch, and who knows, at that point, he may not even need you anymore. With Tok, we’ve set up a desktop version, a mobile version, and a browser interface! It’s all about keeping you connected, no matter where you are and with so many different ways you can access Tok, you’ll never miss an important deadline or reminder.

Salesforce Shield Protection 

Another concern that came up when using the app was privacy and security for messages. There may be times when you have to give confidential info to a supervisor or a colleague and by texting them the info or sending it through Gchat, the risk of that information getting hacked is SUPER HIGH. With Tok’s browser interface, the app is set up inside Salesforce, so there’s an extra layer of security with Salesforce Shield.

To bring it all together, the value that Tok can bring to your workplace would maximize your time with work and get business taken care of. Time is of the essence so if there’s an option out there that can give you some more of your time back, why not take advantage??

Install Tok here from the AppExchange and also check out the Tok page at this site!

See how your company’s communication gets better! Let us know of any thoughts or ways the app helped you and if you have any suggestions, we’re open to ideas since we’re constantly updating Tok with cooler features!

Tok 30 day trial

Oktana’s Recent App Helps Customers Tok Better

Being a services and products company, we’re not just helping our customers, but we’re also building apps to make things easier for our customers. In the past few months, we’ve released an app, Tok, that makes communication efficient and easier in your workspace.

We’ve been using it ourselves and we’re constantly trying to make improvements on it. From sending GIPHYs and emojis to files and pictures, Tok lets you and your colleagues be on the same page with your work.

             

Since our release, we have launched it not only on Salesforce, but also in the App Store. Tok users can communicate through the Tok browser, the Salesforce interface and also on their mobile devices, so a message is never missed. We’ve also included email alerts just in case you’re away from your desk or don’t have the app open, you know when someone is trying to get in contact with you.

Because it’s been a recent launch, we’re here to say it’s not 100 percent perfect….yet! Give the app a try right here or here . Once you’ve downloaded it, try it out and let us know what you think. We’re always open to feedback and comments because in the end, these suggestions are making the app better to help you!

Start tokking!