Boost Agent Efficiency with Agentforce Implementation

Salesforce Agentforce enables companies to streamline agent interactions and processes.

 

This powerful AI solution is designed to help your business maximize productivity, enhance customer engagement, and achieve seamless integration with existing workflows.

AI-powered autonomous agents

Agentforce is Salesforce’s powerful new platform designed to build, deploy, and scale AI-driven autonomous agents across various business functions, including sales, customer service, and marketing.

 

These agents go beyond traditional chatbots by managing complex, multi-step workflows and engaging in dynamic, multi-turn conversations.

Automate your tasks smoothly across departments to streamline processes, boost productivity and enhance your teams collaboration.

Leverage responsive AI that adapts in real-time to your customer needs, delivering accurate, quick, and relevant support.

Launch fast with pre-built agents or create tailored workflows for unique business processes and customer journeys.

Easily scale operations with low-code tools that allow flexible, on-the-go customization and updates without complex coding.

Drive your team performance by automating routine tasks, allowing the agents to focus on high-impact, value-driven interactions.

Gain access to advanced analytics to monitor your performance, measure agent impact, and refine strategies for optimal results.

Oktana’s Agentforce implementation approach

Personalized Service, Seamless Transition, Scalable Solutions.

 

Our Agentforce implementation can streamline workflows and reduce support costs by up to 40%, delivering smarter, faster service. 

 

We have a Jumpstart Implementation Package to get you up and running efficiently, with custom configurations to suit your needs.

Agentforce implementation partner
Specialized features for Agentforce success

After setting up your agents and integrating your data, you are positioned to incorporate the features that best align with your industry.

Smart Case Routing

AI-driven routing to direct cases to the best-fit agents, enhancing efficiency and reducing wait times.

360-Degree Customer Views

Seamless data flow from all sources, ensuring agents have a complete, real-time view of each customer.

Workflow Automation

From lead management to case closures, speed up every step of the agent journey.


Real-Time Analytics

Custom dashboards allows you to monitor performance metrics, response times, and client satisfaction scores in real-time.

Why work with us?

As a Salesforce Summit Partner with 10+ years of experience, we bring an unmatched level of expertise.

Custom Team

We build the team you need.

Partnership

Our average customer relationship is 4-5 years.

Growth

We provide continuous skill development through our internal training program.

Easy

Our customers benefit from nearshore rates and US time zones for smooth collaboration.

Expertise

We offer the knowledge of a large company with the accessibility of a small one.

Ready to empower your

agents and redefine

your customer interactions?

Get started with Oktana

Reach out to learn more about our Jumpstart Implementation Package.

 

Contact us today to schedule a free consultation with our AI experts.

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