Employment Type

Full Time

Job location

US – All

Date posted

January 12, 2023

Position

Account Manager, Customer Success

Description

Oktana is a custom software development company specializing in Salesforce technologies. 

We challenge the traditional consulting model by building a strong connection between our customers and team. As a Salesforce Summit Partner and member of the MuleSoft Partner Program with 350+ technologists across Bolivia, Colombia, Ecuador, Paraguay, Peru, Uruguay and in the US, we continue to grow. 

You will join our global team to grow the Oktana business by nurturing a portfolio of customers, responsible for retention and optimization. Our average customer relationship is 4+ years which can be attributed to both our rockstar delivery team AND our account management approach. Join us at a key growth stage to help us continue to build long-term Mid-Market and Enterprise customer relationships across multiple industries. 

This is a 100% remote position. You will collaborate with team members across Latin America and within the US.

You are:

  • A farmer with hunting instincts to identify and close growth opportunities within existing accounts
  • Eager to ensure all projects are successful
  • Familiar with Salesforce products and growing ecosystem
  • Able to connect with both business and technical personalities
  • Excited by the prospect of building relationships with companies ranging from startups to Fortune 50

You will:

  • Join a growing team focused on customer success
  • Contribute to a strategic account management plan focused on customer retention, nurturing and growth to provide long-term services
  • Meet with customers regularly to measure account health, discover customer business challenges and identify growth opportunities
  • Generate a pipeline that leads to revenue growth across your portfolio of accounts
  • Wear a sales hat to close customer referrals as they come in
  • Host Oktana QBR meetings for core customer accounts
  • Collaborate with internal teams to ensure smooth project resourcing, kick-off and delivery
  • Partner closely with Resourcing to ensure projects are staffed appropriately and with smooth transitions
  • Understand customer needs and competitive landscape to collaborate with Sales, Marketing and Training to adapt strategies to reach new markets and expand existing market share
  • Collaborate with Marketing to provide customer references and collect CSAT survey responses
  • Log and report on all activities in Salesforce

Qualifications

  • 5+ years experience as an account manager in B2B or software industry
  • 3+ years in the Salesforce ecosystem required
  • Strong networking and pre-existing relationships within the Salesforce ecosystem 
  • Ability to inform account management process and manage related analytics
  • Ability to learn technical concepts and communicate effectively with both technical and non-technical people

Bonus skills

  • Experience working in startup environment

Oktana is an equal opportunity employer. Oktana does not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.